Refund Policy
At OOTW Donation, we deeply value the trust and generosity of our donors. Our refund policy has been designed to ensure fairness and transparency while respecting the intentions behind every donation.
Eligibility for Refunds
- Donations made online via our website are eligible for a refund if a request is made within 14 days of the donation date.
- To be eligible for a refund, the donor must provide proof of donation (receipt or transaction ID) and the reason for the refund request.
Non-Refundable Donations
- Donations made through third-party platforms or events are non-refundable.
- Donations that have already been allocated to a project or cause are non-refundable.
Refund Process
- To request a refund, please contact our support team at [email protected].
- Once your refund request is received, we will review it and notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and will be credited back to the original payment method.
Changes to Refund Policy
- OOTW Donation reserves the right to amend this refund policy at any time. Any changes will be communicated on our website.
We appreciate your understanding and support. If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to us.